Return & Exchange Policy

Non-Returnable Items:
Sale items and accessories are not eligible for return, exchange, or refund. The sale of these product categories is final.

Conditions for Return & Exchange:
Please ensure all items for return or exchange are unused, unworn, unwashed, and in the same condition as when you received them.

Hygiene Restrictions:
For hygiene reasons, the following items are not accepted for return or exchange: bras, innerwear, underwear, earrings, necklaces, peripheral products, and clearance stock.

Return Deadline:
Your return must reach us within 7 days* of receiving the item. We recommend sending it back within 3 days of receipt to ensure timely processing.

Shipping Costs:
The buyer is responsible for all return and exchange postage fees. Please provide us with the tracking number of your return parcel.

*Please notify our customer service via WhatsApp or Instagram, quoting your order number and product details.


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Shipping Policy

Our ability to deliver your order depends on the accuracy of the information you provide. Whether you are ordering for yourself or others, please ensure that the shipping address is correct and complete. We are not responsible for delivery failures caused by incorrect or incomplete addresses or locations where delivery is not possible.

Domestic Shipping:

  • All domestic orders will be shipped via a designated courier.
  • In-stock items are typically shipped within 48 hours of order placement. Please ensure your shipping address is correct, as we are not responsible for shipments sent to incorrect addresses.
  • Please allow 1-3 business days for ground shipping. Delivery times do not include weekends or public holidays.

International Shipping:

  • International orders will be shipped via a designated courier.
  • Packages may experience delays due to customs clearance, which is beyond our control. By placing an order with us, you acknowledge the risk that your package may be delayed during shipment for these reasons.
  • Standard international shipping takes 3 to 10 business days, excluding weekends and public holidays.
  • Shipping costs will be displayed at checkout.